Account Ownership Policy

Overview

This Account Ownership Policy outlines the rights, responsibilities, and procedures related to account ownership, management, and transfer within the Propi platform.

Account Types and Ownership

Individual Accounts

Individual accounts are owned by a single person who has full control and responsibility for the account. The account owner has the following rights and responsibilities:

• Full access to account settings and data
• Responsibility for all actions taken under the account
• Authority to manage connected units and properties
• Right to transfer or close the account

Organization Accounts

Organization accounts are designed for property management companies, building administrations, or other legal entities. These accounts have the following characteristics:

• Multiple authorized users can access the account
• Designated primary administrator with full privileges
• Ability to manage multiple properties and buildings
• Enhanced security and audit features

Building/Property Accounts

Building accounts represent individual properties or residential complexes. These accounts are typically managed by:

• Building administrators appointed by property owners
• Property management companies
• Homeowner association boards
• Authorized representatives of the building owners

Account Administrators

Administrator Roles and Responsibilities

Account administrators have elevated privileges and responsibilities, including:

• Managing user access and permissions
• Overseeing building operations and communications
• Handling resident requests and complaints
• Managing amenity bookings and reservations
• Maintaining building records and documentation

Administrator Changes

Changes to administrator roles require proper verification and documentation:

• Written authorization from current administrators or property owners
• Identity verification of new administrators
• Formal handover of account responsibilities
• Update of contact information and access credentials

Account Ownership Verification

To maintain security and prevent unauthorized access, account ownership must be verified through:

• Government-issued identification documents
• Property ownership or lease agreements
• Legal authorization documents for organizations
• Contact information verification

Verification Methods

We employ multiple verification methods to ensure account security:

• Document verification through secure upload systems
• Phone and email verification
• Physical address confirmation
• Third-party verification services when necessary

Account Ownership Transfers

Voluntary Transfers

Account ownership can be transferred voluntarily through the following process:

1. Submit a formal transfer request with required documentation
2. Verify the identity of both current and new account owners
3. Obtain necessary legal or organizational approvals
4. Complete the transfer process within the specified timeframe
5. Update all relevant records and access permissions

Involuntary Transfers

In certain circumstances, account ownership may be transferred without the current owner's consent:

• Legal court orders or judgments
• Inheritance procedures with proper legal documentation
• Corporate restructuring with appropriate authorization
• Regulatory compliance requirements

All involuntary transfers require comprehensive legal documentation and verification before processing.

Account Access and Security

Access Management

Account owners are responsible for maintaining secure access to their accounts:

• Using strong, unique passwords
• Enabling two-factor authentication when available
• Regularly reviewing account activity and access logs
• Immediately reporting any suspicious or unauthorized activity

Account Recovery

If account access is lost, owners can recover their accounts through:

1. Identity verification using registered contact information
2. Security question responses or backup authentication methods
3. Document verification if additional proof is required
4. Account restoration with updated security credentials

Account Closure and Data Retention

Account Closure

Account owners may close their accounts at any time, subject to the following conditions:

• Resolution of any outstanding obligations or disputes
• Proper transfer of building administration responsibilities if applicable
• Notification to affected residents or building occupants
• Completion of any pending transactions or processes

Data Retention and Export

Upon account closure, data handling follows these guidelines:

• Personal data deletion in accordance with privacy policies
• Retention of necessary records for legal and operational purposes
• Data export options available before account closure
• Secure destruction of sensitive information after retention periods

Disputes and Resolution

Account ownership disputes are resolved through our established procedures:

• Formal dispute filing with supporting documentation
• Investigation by our security and legal teams
• Mediation services when appropriate
• Final resolution based on evidence and applicable laws

Changes to This Policy

This Account Ownership Policy may be updated periodically to reflect changes in our services, legal requirements, or industry best practices. Significant changes will be communicated to account holders in advance.

Contact Us

For questions about account ownership, transfers, or this policy, please contact our support team:

support@propi.com